Your privacy matters to Hyperware.

1. Scope

This Privacy Policy applies to personal information handled by Hyperware Consulting Pty Ltd in connection with our website, enquiries, consulting and support services, business relationships, recruitment and day-to-day operations.

We are committed to managing personal information in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information we collect

The types of personal information we may collect depend on how you interact with Hyperware and may include:

• your name, job title and organisation;
• email address, telephone number and business contact details;
• information you provide when making an enquiry or requesting a consultation;
• information required to deliver, manage or support consulting services;
• billing, supplier or business administration information;
• recruitment information where you apply for a role or provide a CV;
• technical information generated when you use our website, such as IP address, browser, device and basic usage information.

Where sensitive information is required, we will only collect it where reasonably necessary and where permitted by law, including where consent is required.

3. How we collect information

We may collect personal information directly from you when you contact us, submit a website form, book a consultation, communicate with our consultants, enter into a business relationship with us or apply for a position.

We may also receive business contact information from an organisation you work for, a customer or supplier relationship, publicly available professional sources, or another person where it is reasonable and lawful for us to do so.

4. How we use personal information

Hyperware may use personal information to:

• respond to enquiries and consultation requests;
• provide, manage and support consulting and technology services;
• communicate with clients, prospective clients, suppliers and partners;
• manage projects, service requests, support activities and contractual obligations;
• process business administration, invoicing and payments;
• manage recruitment and employment-related processes;
• maintain and improve our website, services and business operations;
• meet legal, regulatory, security and contractual requirements.

We will not use personal information for an unrelated purpose unless permitted by law or you have provided appropriate consent.

5. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business or provide services, including to professional advisers, technology and hosting providers, service providers, contractors or other parties involved in delivering an authorised service.

We may also disclose information where required or authorised by law, or where necessary to protect the rights, security or legitimate interests of Hyperware, our clients or other individuals.

Where personal information is handled by a service provider or outside Australia, we will take reasonable steps appropriate to the circumstances to protect that information and comply with applicable privacy obligations.

6. Website, analytics & cookies

Our website may use cookies and similar technologies to support website functionality, understand general usage and help us improve the online experience.

Information collected automatically may include IP address, browser type, device information, pages visited and general interaction data. You can control or disable cookies through your browser settings, although some website functionality may be affected.

7. Security and retention

Hyperware takes reasonable technical, administrative and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, to meet contractual or business requirements, or to comply with legal obligations. When no longer required, information may be securely deleted, destroyed or de-identified where appropriate.

Where a data breach is subject to the Notifiable Data Breaches scheme, Hyperware will assess and respond to the incident in accordance with applicable legal requirements.

8. Access and correction

You may request access to personal information Hyperware holds about you, or ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before responding to a request. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where required.

9. Direct marketing

Where permitted, Hyperware may use business contact information to communicate about services, events, insights or other information that may be relevant to you.

You can ask us to stop sending marketing communications at any time by using an unsubscribe option where provided or by contacting us directly.

10. Privacy enquiries and complaints

If you have a question about this policy, want to access or correct your personal information, or believe your privacy has not been handled appropriately, please contact Hyperware:

We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response and the Privacy Act applies to the matter, you may also be able to contact the Office of the Australian Information Commissioner.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal requirements. The current version will be published on our website with the date of the latest update.